Privacy Policy

SayBeam ("SayBeam," "we," "us," or "our") respects your privacy and is committed to providing transparency about how personal information is collected, used, shared, and protected.

This Privacy Policy applies to customers and visitors who access our online store, browse our products, make purchases, or contact our customer support team.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

• Contact information: name, email address, telephone number when provided, and billing or shipping address.
• Order information: purchased products, order numbers, transaction history, shipping details, and order status.
• Payment information: information necessary to process purchases through our authorized payment providers.
• Technical information: IP address, browser type, device information, operating system, and website interactions.
• Shopping information: products viewed, items added to a cart, purchase history, and preferences.
• Customer support information: messages, questions, feedback, and information voluntarily shared with our support team.

Payment details are processed through authorized payment providers. SayBeam does not need to store complete payment card numbers to fulfill orders.

2. How We Collect Information

Information may be collected:

• Directly from you when placing an order or contacting us.
• Automatically when you browse our website, including through cookies and similar technologies.
• From payment processors, delivery providers, and other service providers involved in fulfilling your order.
• From advertising or analytics services where those tools are enabled and permitted by applicable law.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing payments and confirming purchases.
• Preparing, fulfilling, and shipping orders.
• Providing shipping notifications and tracking updates.
• Responding to customer support inquiries.
• Managing returns, exchanges, and refunds.
• Detecting and preventing fraud and unauthorized activity.
• Improving our website, products, and customer experience.
• Measuring website performance and advertising effectiveness.
• Sending promotional communications where you have consented or where otherwise permitted by law.
• Meeting applicable legal and regulatory obligations.

4. Legal Bases for Processing

Where required by applicable data protection law, we process personal information on an appropriate legal basis, which may include:

• Contractual necessity: to process orders and provide purchased products or services.
• Legitimate interests: to maintain website security, prevent fraud, and improve customer service, where permitted.
• Consent: for certain marketing activities, non-essential cookies, or advertising technologies where consent is required.
• Legal obligations: to maintain required records and comply with applicable laws.

5. Shopify and Service Providers

Our online store is powered by Shopify, which provides ecommerce infrastructure used to operate our website and facilitate transactions.

We may share necessary personal information with service providers that help us operate our business, including:

• Shopify and ecommerce infrastructure providers.
• Payment processing companies.
• Shipping carriers and logistics providers.
• Customer support and communication providers.
• Website analytics and advertising providers.
• Professional service providers where necessary.

These parties receive information relevant to their services and are subject to applicable contractual and legal obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential shopping features, remember preferences, analyze website traffic, and support advertising activities.

Essential cookies may be necessary for shopping cart functionality, checkout, security, and website operation.

Non-essential analytics and advertising cookies are managed according to applicable consent and privacy requirements.

You may manage cookies through your browser settings and through any privacy preference controls made available on our website.

Disabling certain cookies may affect some website features.

7. Advertising and Analytics

Where configured, SayBeam may use services such as Google Analytics, Google Ads, or Meta advertising technologies to measure website performance and understand the effectiveness of advertising campaigns.

Depending on your privacy settings and applicable law, these technologies may process information about visits, interactions, and purchase-related events.

We use applicable consent and opt-out mechanisms where required.

8. Sharing and Sale of Personal Information

We do not sell personal information in exchange for direct monetary payment.

However, certain disclosures to advertising or analytics partners may be classified as "sharing" or a "sale" under specific privacy laws, even when no money is exchanged for the information.

Where applicable, you may have the right to opt out of these activities by using available privacy controls or contacting us.

9. Marketing Communications

If you subscribe to promotional communications, we may send information about SayBeam products, offers, or updates.

You may unsubscribe from promotional emails using the unsubscribe instructions provided in those messages.

Order confirmations, shipping notifications, and other necessary transactional communications may still be sent.

10. Data Security

We use reasonable organizational and technical measures intended to protect personal information against unauthorized access, misuse, alteration, and disclosure.

Payment transactions are handled through authorized payment processing services.

No internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain required business records, resolve disputes, prevent fraud, and comply with legal obligations.

Retention periods depend on the type of information, its purpose, and applicable legal requirements.

12. International Data Transfers

Because ecommerce services, payment providers, and shipping partners may operate internationally, personal information may be processed or stored outside your country of residence.

Where required by law, we use appropriate safeguards for international transfers of personal information.

13. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a portable copy of your information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or data-sharing practices.
• Submit a complaint to a relevant data protection authority.

To exercise an applicable right, contact contact@saybeam.store.

We may request reasonable information to verify your identity before processing a privacy request.

14. Children's Privacy

Our store is intended for adult customers and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information improperly, please contact us.

15. Third-Party Websites

Our website may contain links to third-party services or websites.

Those services operate under their own privacy policies, and we encourage you to review them before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.

The latest version will be published on this page with an updated revision date.

17. Contact Us

If you have questions regarding this Privacy Policy or wish to submit a privacy-related request, please contact:

SayBeam Customer Support

Email: contact@saybeam.store

Website: https://dve0kb-es.myshopify.com/