Refund policy
Return and Refund Policy
At SayBeam, we want you to feel confident about your purchase. We stand behind our products and offer a 90-Day Money-Back Guarantee for the Saybeam Sculpt Brief.
This policy explains how to request a return, exchange, cancellation, or refund.
1. Our 90-Day Money-Back Guarantee
You may request a return or refund within 90 calendar days of receiving your order if your Saybeam Sculpt Brief does not meet your expectations.
You may try the product as intended during this period. A reasonable amount of use does not automatically disqualify you from our satisfaction guarantee.
If you are not satisfied with the fit, comfort, or shaping experience, contact us to request a size exchange or refund.
Our voluntary guarantee is in addition to any consumer rights provided by applicable law.
2. How to Request a Return or Refund
To start a request, email our customer support team at:
Please include:
- Your order number.
- The email address used when placing the order.
- A brief description of your request.
- Photographs if the product arrived damaged, defective, or incorrect.
Photographs are not required simply because you are dissatisfied with the fit or comfort of the product.
Our team will review your request and explain the available resolution and any applicable return instructions.
Please contact us before mailing an item so that we can provide the correct return instructions.
3. Return Eligibility and Product Condition
Returns under our 90-day satisfaction guarantee are available for products purchased directly from SayBeam.
Products may be tried on and reasonably used as intended. If a physical return is required, the item should be reasonably clean and free from damage caused by misuse, alteration, or abuse.
Normal signs of trying or wearing the product do not automatically prevent a customer from requesting the advertised guarantee.
For hygiene reasons, our support team may determine that a physical return is unnecessary in certain cases.
These conditions do not limit rights relating to defective or incorrectly supplied goods under applicable law.
4. Size Exchanges
If you ordered an unsuitable size, please contact us within the 90-day guarantee period.
We will review the request and help arrange an exchange for an available size.
Exchanges are subject to product availability. If an appropriate replacement is unavailable, you may request a refund under this policy.
5. Damaged, Defective, or Incorrect Products
Please inspect your package when it arrives.
If your order contains a damaged, defective, or incorrect item, contact contact@saybeam.store as soon as reasonably possible.
Include your order number, an explanation of the issue, and photographs where available.
After reviewing your request, we will arrange an appropriate remedy, which may include a replacement or refund.
We will not charge return shipping fees for verified damaged, defective, or incorrectly supplied items.
6. Return Shipping Costs
SayBeam does not charge restocking fees for returns accepted under our 90-day satisfaction guarantee.
If we require you to mail back a product covered by the guarantee, our team will provide a prepaid return label or arrange coverage of the approved standard return shipping cost.
Return shipments must follow the instructions provided by our customer support team.
Please do not send an item to an address obtained from the shipping label on the original package without first receiving return authorization.
7. Refund Processing
Once your refund request has been approved and any required return has been completed, we will issue the refund to the original payment method.
Approved refunds are processed within 10 business days.
Depending on your bank, card issuer, or payment provider, additional time may be required for the refunded amount to appear in your account.
If you have not received your refund after 15 business days from approval, contact contact@saybeam.store.
When shipping was separately charged at checkout, original shipping charges are generally non-refundable unless required by applicable law or the refund results from an error attributable to SayBeam.
8. Order Cancellations
If you need to cancel or modify an order, contact our customer support team as soon as possible.
We will attempt to accommodate changes before the order is dispatched.
If your order has already shipped, a cancellation may no longer be possible. You may still request a return or refund under this policy after delivery.
9. Delayed, Missing, or Lost Orders
If your package is significantly delayed, lost in transit, or marked as delivered but cannot be located, please contact us with your order number.
We will review the tracking information and assist with an appropriate resolution.
Verified lost shipments will be addressed through a replacement or refund, as appropriate and subject to applicable consumer law.
10. Customer Rights
Nothing in this policy limits statutory consumer rights, including rights that may apply to defective goods, goods that do not match their description, or distance-selling purchases.
Where applicable law provides more favorable rights, those rights take precedence.
11. Contact Information
For returns, exchanges, cancellations, and refund inquiries:
SayBeam Customer Support
Email: contact@saybeam.store
Website: https://dve0kb-es.myshopify.com/