Shipping Policy

Thank you for shopping with SayBeam.

We aim to provide clear information about order processing, shipping costs, delivery estimates, tracking, and shipping-related support.

1. Shipping Destinations

SayBeam offers shipping to eligible domestic and international destinations.

Available destinations are determined by the shipping options presented at checkout.

If a shipping service is unavailable for your destination, you may not be able to complete checkout for that address.

2. Order Processing Time

Orders are generally processed within 1 to 3 business days after payment confirmation.

Processing includes order verification, preparation, packaging, and transfer to the shipping provider.

Business days exclude weekends and relevant public holidays.

Processing times may be longer during periods of high demand or when a product is specifically identified as a pre-order or backorder.

3. Estimated Delivery Time

For standard shipping, estimated transit time is generally 10 to 20 business days after dispatch, depending on the destination and shipping service.

This estimate does not include the initial order processing period.

Actual delivery times may vary due to customs inspections, carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.

Any different delivery estimate expressly provided for your order at checkout or in a confirmed pre-order arrangement will apply to that order.

4. Pre-Orders and Restocks

Some products may be subject to temporary stock limitations, restocking periods, or pre-order arrangements.

Where a product is not available for immediate dispatch, the applicable estimated dispatch period will be disclosed before purchase.

If a material delay occurs after an order is placed, we will communicate the situation and provide available options, including cancellation and refund where required by applicable law.

5. Shipping Costs

Shipping charges, available delivery methods, and any applicable free-shipping offers are displayed during checkout.

The customer can review the shipping charge and total order amount before completing payment.

Free shipping, when offered, may depend on order value, destination, or promotional eligibility.

The conditions shown at checkout determine whether a particular order qualifies for free shipping.

We do not add undisclosed standard shipping fees after an order has been placed.

6. Order Tracking

When tracking information is available, it will be provided through the contact information associated with your order.

Tracking updates may not appear immediately after dispatch. Depending on the shipping provider, tracking activation can take several business days.

You may also use the order tracking feature available on our website, where supported.

If you have not received expected tracking information, please contact contact@saybeam.store.

7. International Shipping

International orders may be fulfilled through international logistics networks and local delivery partners.

Depending on your destination, a package may pass through customs before final delivery.

Customs clearance and local delivery procedures can affect transit times.

Any applicable customs duties, import taxes, or handling charges are determined by the destination country and the shipping terms shown during checkout.

Where such charges are not collected at checkout, they may be assessed by the destination country's authorities or carrier.

Customers are responsible for applicable import charges unless the checkout expressly states that these charges are included or prepaid by SayBeam.

8. Accurate Shipping Information

Please ensure your shipping address is complete and accurate before placing an order.

Include all relevant details, such as street name, building number, apartment number, postal code, and delivery instructions.

If you notice an error after completing your purchase, contact us as quickly as possible.

We will attempt to correct the address before dispatch, but changes cannot always be guaranteed once an order has entered the shipping process.

9. Failed Delivery Attempts

Delivery attempts and local pickup arrangements are determined by the applicable shipping carrier.

If a package cannot be delivered, the carrier may attempt redelivery or arrange collection at an authorized location.

Customers should follow available tracking instructions and collection deadlines communicated by the carrier.

If a package is returned because of an incorrect address or unsuccessful delivery attempts, contact us to review the available reshipment or refund options.

Any applicable additional reshipping cost will be explained before the customer agrees to reshipment.

Statutory rights remain unaffected.

10. Delayed Shipments

We understand that receiving your order on time is important.

If a shipment is significantly delayed beyond the communicated delivery estimate, please contact us.

Our team will review the available order and tracking information and assist with an appropriate resolution.

If fulfillment becomes impossible or a delay gives rise to cancellation rights under applicable law, we will provide the required remedy.

11. Lost or Damaged Packages

If your shipment appears lost, arrives damaged, or contains an incorrect item, please contact our customer support team.

Provide your order number and a description of the issue. Photographs may help us evaluate damage or incorrect items.

Verified shipping errors, lost shipments, and damaged deliveries will be addressed through an appropriate replacement or refund.

12. Multiple Shipments

In certain cases, an order containing multiple items may be delivered in separate packages.

If this occurs, additional tracking information will be provided where available.

Receiving part of an order does not necessarily mean the remaining items have been lost.

13. Returns and Refunds

SayBeam offers a 90-Day Money-Back Guarantee as explained in our Return and Refund Policy.

If you are dissatisfied with your purchase or experience a delivery problem, please review that policy or contact our support team.

14. Customer Support

For shipping, tracking, delivery, or order-status inquiries, please contact:

SayBeam Customer Support

Email: contact@saybeam.store

Website: https://dve0kb-es.myshopify.com/